My Policies on returns and shipping.
Returns If these are one of a kind portraits (cat & dog), there are no refunds, unless I feel that I could easily sell that portrait to someone else; if you are unhappy with an item, please contact me so that we can work together to resolve the issue. I want you, the customer, to be happy with your purchase. If your companion has special markings then I guess it's obvious, I can't give a refund. In the event of a return or exchange, shipping charges are the responsibility of the buyer and non-refundable.
I can offer no returns on people portraits or some animal portraits as they are all one of a kind.
Broken? I will gladly replace any item that should be broken in transit. If something were to break, I would need proof with a photograph of the broken piece.
Shipping I use USPS Priority for most of my packages, shipped within 1-3 business days of purchase, if in stock. I have the flat rate price of certain items with their descriptions and buy it buttons. If you have a specific deadline or would like to upgrade to a faster service, just let me know. Made-to-order or special orders take 4-6 weeks to complete. You will be notified when your package is shipped. Please contact me if you would like the tracking numbers. In most cases, I email the tracking number to you when the item is shipped.
Packaging All of my pieces are packed with care to ensure their safe arrival. I have lots of experience with shipping my work so you can feel confident that I will get your item to you safely. After wrapping the item heavily in bubble wrap, it is floated in a sturdy box surrounded by foam peanuts. Fragile labels are place all over the box. I use a combination of new and clean, reused packing materials
I can offer no returns on people portraits or some animal portraits as they are all one of a kind.
Broken? I will gladly replace any item that should be broken in transit. If something were to break, I would need proof with a photograph of the broken piece.
Shipping I use USPS Priority for most of my packages, shipped within 1-3 business days of purchase, if in stock. I have the flat rate price of certain items with their descriptions and buy it buttons. If you have a specific deadline or would like to upgrade to a faster service, just let me know. Made-to-order or special orders take 4-6 weeks to complete. You will be notified when your package is shipped. Please contact me if you would like the tracking numbers. In most cases, I email the tracking number to you when the item is shipped.
Packaging All of my pieces are packed with care to ensure their safe arrival. I have lots of experience with shipping my work so you can feel confident that I will get your item to you safely. After wrapping the item heavily in bubble wrap, it is floated in a sturdy box surrounded by foam peanuts. Fragile labels are place all over the box. I use a combination of new and clean, reused packing materials